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| Keywords: 5 September 2015 DAVID JONES CUSTOMER RELATIONS LEVEL 8 65-77 MARKET STREET SYDNEY NSW 2000 Attention: Mr. Iain Nairn Chief Executive Officer RE: DISPLAYING DISCONTINUED PRODUCTS ON SHELVES RESULT IN MONETARY LOSSES Dear Mr. Nairn, I hope this letter finds you well. I was going to buy the Bowers and Wilkins speakers from your Bourke street, Melbourne city, Victoria, Australia’s store. However I understand from your staff that most of the Bowers and Wilkins speakers displayed on the shelf are out of stock or had discontinued. Having products that are no longer available displayed on a significant amount of shelf space not only create customer dissatisfaction due to its unavailability but also result in opportunity cost where the shelf space could be used to shelf products that generate profits for the store and yourself. This reflects badly on your management skill. I humbly implore you to use the powers vested in you to investigate on this. I hope that the shelf space that is currently costing you money could be turned into a space that creates sales opportunities. retail melbourne australia | ||||
